How to file claims

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Domestic

How to file claims

Step 1: In the table below, identify the type of claim you’re entitled to, and the documents required to file the claim.

Step 2: Now, download the Insurance Claim Form (click to view PDF)

Step 3: Fill in the form and send it, along with all the required documents, to this address:

CLAIMS DEPARTMENT
TATA–AIG General Insurance Company Limited
4th Floor, Ahura Center, 82 Mahakali Caves Road
Mumbai 400 093, India
Fax: +91-22-6693-8171

Got questions or queries? You can call TATA AIG’s 24–hour service center at 011–41898858 or send them an email at cleartripinsure.tata-aig@internationalsos.com. Looking to send a fax? The number is 011–41898801.

Type of claim	Maximum Coverage	Documents required **
Flight / Common carrier Delay	Rs. 1,500 per 6 Hrs delay period upto Rs. 10,500This coverage provides for reimbursement of expenses incurred for the delay in flight/common carrier for more than 6 hours.	Claim Form Original Bills towards Expenses incurred for meals & lodging during the period of delay Copy of Ticket & Boarding Pass Copies of Correspondence with the Airline/ Railway authorities certifying about the delay
Emergency/Accident Medical Reimbursement	Rs. 100,000This coverage reimburses your medical expenses (up to Rs.100,000) if you are involved in an accident during your trip and need medical attention. The expenses are towards inpatient and outpatient medical expenses.	Claim form Treating Doctor’s report Original Admission/discharge card (in case of hospitalization ) Original Bills/Receipts/Prescription Original X-ray reports/ Pathological/ Investigative reports.
Loss of Baggage	Rs. 7,500This coverage reimburses you up to Rs 7,500 if your luggage is lost while in the custody of the common carrier during your trip.	Claim form Property Irregularity Report (obtained from Airline) Copies of Correspondence with the Airline authorities / Others about loss of checked baggage Individual list of items in each baggage with Approximate cost of each item. Details of compensation received from Airlines/Other authorities, if any
Trip Cancellation/ interruption	Rs. 20,000This coverage provides for the cost of your flight booked through Cleartrip, if you need to cancel or shorten your trip due to sickness, injury or death of an immediate family member or your traveling companion or one of their immediate family members.	Claim Form Medical reports / Death certificate of insured, companion or immediate family member. Proof of relationship Details / supporting documents of amount refunded by common carrier and Hotel. Copy of Ticket & Boarding Pass Copies of Correspondence with the Airline/ Railway authorities certifying about the delay
Accidental Death & Dismemberment	Rs. 7,50,000This coverage compensates the legal heir of the person in case of the death of the insured or dismemberment of any body parts.	For Accidental Death Claim form (Personal Accident claim form) Original Death Certificate Original/ Attested Post Mortem/ Coroner’s report Attested copy of FIR/ Police Inquest report, where applicable For Dismemberment Claim form (Personal Accident claim form) Medical/ Investigation/ Lab reports (x–ray etc.) Admission/ discharge card, if hospitalized Attested copy of FIR/ Police Inquest report, where applicable

* Note: For Complete details of the coverage, kindly refer to the policy wordings

International

How to file claims

Step 1: In the table below, identify the type of claim you’re entitled to, and the documents required to file the claim.
Step 2: Now, download the Insurance Claim Form (click to view PDF)
Step 3: Fill in the form and send it, along with all the required documents, to this address:
Reliance General Insurance
Europ Assistance India Pvt. Ltd.
761 Solitaire Corporate Park,
167 Guru Hargovindji Road, Chakala,
Andheri (E), Mumbai 400093
INDIA
Got questions or queries? You can call Europ Assistance Pvt. Ltd at 1800 209 5522 or send them an email at reliance@europ-assistance.in

Type of claim	Documents Required	Procedure
Medical Accident & Sickness Expenses*** (Outside India).	Claim form. Doctor’s report. Original Admission / discharge card. Original Bills / Receipts / Prescription. Original X-ray reports / Pathological / Investigative reports. Copy of passport / Visa with Entry & exit stamp.	Please contact our Service Center at the number given in the annexure and obtain a Claim Form from them and fill in.It is necessary to obtain the attending physician’s signature on the Form. Please collect all bills receipts / invoices. Send all documents to our Service Centre at the address given below.
Loss of Baggage.	Claim form. Copies of Baggage Tags. Copies of Correspondence with the Airline authorities/Others about loss of checked baggage. Property Irregularity Report (obtained from Airline). Details of compensation received from Airlines/Other authorities, if any.	Intimate the airline about your loss and lodge complaints. Claim Form can be obtained from our Service Center. Fill in the Claim Form and send all documents to our Service centre at the address given below.
Delay of Baggage.	Claim form. Copies of baggage tags. Copies of Correspondence with the Airline authorities certifying about the delay. Property Irregularity Report (obtained from Airline). Original bills/receipts/invoices pertaining to expenses incurred/purchases made during the delay period.	Obtain confirmation of the delay from the airline. Claim Form can be obtained from our Service Center. Fill in the Claim Form and send all documents to our Service centre at the address given below.
Trip Delay	Claim Form. Please attach confirmation from the airlines, clearly mentioning the scheduled arrival time and the actual arrival time. Copies of Correspondence with the Airline authorities certifying about the delay. If trip is cancelled or interrupted due to medical reasons then provide medical reports and doctor’s statement. If trip is cancelled or interrupted due to employment reason, then termination letter from the company shall be submitted. If due to other insured events, police report confirming the incident shall be submitted. In case the cancellation or interruption is owing to the sickness, injury or death of a traveling companion, the original tickets of the insured and the traveling companion indicating travel to the same destination for the same dates needs to be submitted. All the bills / receipts of reasonable additional expenses incurred and / or proof of cancellation charges levied by the carriers shall be submitted.	Claim Form can be obtained from our Service Center. Fill in the Claim Form and send all documents to our service centre at the address given above.
Cancellation / interruption	Claim Form Please attach confirmation from the airlines, clearly mentioning the scheduled arrival time and the actual arrival time Copies of Correspondence with the Airline authorities certifying about the delay If trip is cancelled or interrupted due to medical reasons then provide medical reports and doctor’s statement If trip is cancelled or interrupted due to employment reason, then termination letter from the company shall be submitted If due to other insured events, police report confirming the incident shall be submitted In case the cancellation or interruption is owing to the sickness, injury or death of a traveling companion, the original tickets of the insured and the traveling companion indicating travel to the same destination for the same dates needs to be submitted All the bills / receipts of reasonable additional expenses incurred and / or proof of cancellation charges levied by the carriers shall be submitted.	Claim Form can be obtained from our Service Center. Fill in the Claim Form and send all documents to our service centre at the address given above.
Missed connection	Claim Form Please attach confirmation from the airlines, clearly mentioning the scheduled arrival time and the actual arrival time Copies of Correspondence with the Airline authorities certifying about the delay If trip is cancelled or interrupted due to medical reasons then provide medical reports and docto’s statement If trip is cancelled or interrupted due to employment reason, then termination letter from the company shall be submitted If due to other insured events, police report confirming the incident shall be submitted In case the cancellation or interruption is owing to the sickness, injury or death of a traveling companion, the original tickets of the insured and the traveling companion indicating travel to the same destination for the same dates needs to be submitted All the bills / receipts of reasonable additional expenses incurred and / or proof of cancellation charges levied by the carriers shall be submitted.	Claim Form can be obtained from our Service Center. Fill in the Claim Form and send all documents to our service centre at the address given above.
Loss of Passport	Copy of new passport. Copy of previous passport (if available). Original bills/invoices of expenses incurred for obtaining a new passport. Copy of FIR/ Police Report.	File a complaint with the local police. Contact with the Indian Embassy, where ever necessary. Submit all documents to our Service centre at the address given above.
Personal Liability	Full statement of the facts in writing Witness statements Any other documents relevant to the incident, including Summons, Legal Notice etc. Any other information you would like to share with us.	Inform our service provider immediately giving full details of the incident. Do not commit any benefit/compensation or enter into any agreement. Submit all documents to our Service centre at the address given above, along with a detailed statement.
Hijack	Full statement of the events in writing. Claim Form. Airline correspondence (copy of Passenger List etc.). Copy of ticket/ Boarding Pass.	Claim Form can be obtained from our Service Center. Fill in the Claim Form and send all documents to our Service centre at the address given above.
Accidental Death & Dismemberment	Claim form Original Death Certificate, Copy of FIR/Police inquest report/Coroners report Copy of Post Mortem report. Dismemberment Case: Copy of treatment papers along with No. 1 &3 above	Collect all documents pertaining to the loss including correspondence with Carrier and send to our Service Centre at the address given below. Claim Form can be obtained from our Service Center.
Financial Emergency Assistance	Date of loss. Copy of FIR/ Police Report.	File a complaint with the local police. Submit all documents to our Service centre at the address given above, along with a detailed statement.
Bail Bond	Provide the court order stipulating the required amount as bail bond Police report.	File a complaint with the local police. Contact with the Indian Embassy, where ever necessary. Submit all documents to our Service centre at the address given above, along with a detailed statement.
Sponsor Protection	Provide medical reports, doctor’s statement giving the details of the sponsor and cause of death certificate of the sponsor Medical statements from relations / spouse will not be accepted	Inform our service provider immediately giving full details of the incident. Submit all documents to our Service centre at the address given above, along with a detailed statement.
Compassionate Visit	Provide Medical reports and certificate from the doctor confirming hospitalization of the insured, reason of hospitalization and duration of hospitalization Doctor’s statement specifically stating the need for an attendant	Inform our service provider immediately giving full details of the incident. Submit all documents to our Service centre at the address given above, along with a detailed statement.
Study Interruption	Provide Medical reports, statement from the treating doctor and eath certificate as a proof of the reason of study interruption Medical statements from relations or spouse will not be accepted Provide receipts of the university fees paid	Inform our service provider immediately giving full details of the incident. Submit all documents to our Service centre at the address given above, along with a detailed statement.

* Note: We may call for additional documents/ information as relevant.
** If any hospital does not submit a bill to you for the treatment/service rendered, please intimate our Service Center before you leave the hospital.
***Please note above list is only indicative. We may call for additional documents/information or may arrange for our representative to verify the facts of the case if required.
Note: For Complete details of the coverage, kindly refer to the policy wordings