Procedure for booking e-tickets:
On-line Booking (Internet Booking) will enable the passenger to book the seats and conduct other related transactions even from remote places where KSRTC counters or franchisees are not available. The procedure and guidelines for Internet booking (called, On-line booking) are detailed as below:
Booking can be made by registered user through the Internet. Registered User will be given username and password after filling an E-form on the Internet by giving his personal details.
Tickets can be booked throughout 24 hrs in a day. Payments for tickets booked will have to be made through Credit card / Internet Banking.
Passenger booking the ticket will have to login to KSRTC website and proceed through the link provided for Advance Booking. The passenger will select the seats in a service of his choice based on the availability.
During the booking process, the passenger will have to select Identity Type and submit ID No. for confirming his identity during the journey. He can select from any of the Photo Identity Cards i.e. Passport, Driving License, Voter ID Card, PAN Card, Ration Card (passenger's).
Before confirming the booking, the passenger will have to provide payment details like 'Credit Card / Internet Banking' for accepting payment by the Payment gateway. The booking will be confirmed after the financial gateway approves the transaction. At this stage, a PNR No. will be generated for that ticket and passenger can print the e-Ticket. 'e-tickets' will be printed on plain paper (A4 size) for acknowledgement and it will be valid for journey.
Alternatively, the passenger will have the option of getting the e-Ticket printed at any other place where he has Internet connectivity and printing facility or getting the Reservation Ticket printed at any of the counters of KSRTC by quoting the PNR No. He can print the e-Ticket, by logging on through his UserID from View Booking History of login page.
If the ticket is to be printed at KSRTC counters, the passenger will have to provide the Original Identity proof for validation by the booking personnel. Validation will be done based on the Travel summary for that PNR No. Passenger is not required to carry Identity Proof during the journey, if he has obtained the regular "Reservation Ticket" at any of the KSRTC counters. Passenger will not be charged for printing of "Reservation Ticket".
If the passenger is travelling with "e-Ticket", he will have to possess the Original Identity Card mentioned in the "e-Ticket" during the journey.
"e-Ticket" becomes INVALID after the printing of "Reservation Ticket".
The on-duty Conductor (or Driver-cum-Conductor) will verify the Identity Card of the passenger as per the tripsheet and "e-Ticket" during the journey. If the passenger fails to produce the specified Identity Proof in original during the journey, the ticket will be treated as INVALID and the passenger will be treated as "Travelling without Ticket". Photocopies of Identity proof are not allowed.
Partial cancellations are not allowed in respect of e-tickets.
Tickets booked on Internet with or without "e-Ticket or Reservation Ticket" will be allowed for cancellation on Internet only till advance booking for that service is allowed. For registered users, cancellation is allowed on-line only if they login with the same USERID used for booking the ticket, which is to be cancelled. In respect of cancellations, refunds applicable will be made to the concerned Credit card / Internet banking account only.
Cancellation of e-tickets after stopping of advance booking for a service is not allowed. No refunds are applicable in such cases.
If the service is cancelled by KSRTC (or other STUs) for operational reasons, refund applicable will be made to the concerned Credit card/Internet banking account only.
If a passenger has lost the "e-Ticket", copy of the same can be printed by logging on to "View Booking History" module through his UserID. No charges will be applicable.
All transactions made by the user through on-line booking will be available in "View Booking History". This will be for the reference of the passenger and subsequent verification of transactions made on the concerned Credit card / Internet banking account.
All transactions on Internet are subject to the conditions stipulated by the Financial Gateway and subject to levy of charges, if any. The KSRTC will levy a service charge of 2.5% on the fare applicable for each seat in addition to the fare payable.
Discounts applicable are allowed for all tickets booked on Internet.
Users are advised to print e-tickets immediately after booking so as to minimize inconvenience during instances of withdrawal of e-booking due to high traffic on website.
Bookings for concessional pass holders like Blind Persons, Physically Handicapped Persons, Senior Citizens, Police Motor Warrants, Family Pass to KSRTC employees, Duty Passes to KSRTC employees, Freedom Tickets etc. are not allowed on Internet.
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