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Information for guests traveling to South Africa for FIFA World Cup

In order to protect the health of travelers and the local population in South Africa at this summer's World Cup a collaboration on health at Mass Gatherings between FIFA, the Ministry of Health of South Africa and the World Health Organization produced three documents highlighting the main health points that should be considered. These documents include:

Health Advice for Travelers to South Africa: vaccinations, weather and exposure, safety and security, food safety etc.
A Guide on Safe Food for Travelers: on how to avoid illnesses caused by unsafe food and drink and what to do if you get diarrhea
The Three Fives: a health promotion document on Food Safety, Nutrition and Physical activity Now that we have virtually finalized these documents there is question of distribution. All of them will be distributed at airports and other points of entry in South Africa, but as some of the advice pertains to preparing the travel there is the need to distribute the document well before.

Some key information is posted at the website of the WHO Regional Office in Africa:

http://www.afro.who.int or http://www.who.int/csr/mass_gatherings/en/index.html


Political unrest in Bangkok

Due to the prevailing political situation in and around Bangkok all rebooking charges will be waived for all tickets issued worldwide for travel to/from Bangkok until May 28, 2010.


Thai Government Announcement

Please be informed that the Royal Thailand Government has advised that any foreigner or a local resident, who requires to, travel to and from the airport for International travel, can proceed to the airport even between 2100 hours and 0500 hours, i.e. when the curfew is imposed. The curfew is presently imposed for May 20 - 22.

They must however, produce their passport and ticket(s) to the officer at the checkpoint.

The Thailand government's emergency contact center number is +662-511-1515.


Bangkok city office closed on May 17 - 23, 2010

We regret to inform that we have to keep our City Office premises closed form Monday, May 17, 2010 to Sunday, May 23, 2010 as per the advice of the local Thai authorities.

For any urgent queries please call our central reservation system on +91 22 3989 3333.

Bangkok city office closed on May 14, 2010

Due to present political scenario in Bangkok and as per the instructions of the Thai authorities, we are compelled to keep our city office closed on May 14, 2010.

For any urgent queries please call our central reservation system on +91 22 3989 3333.


Update of flight schedule due to volcanic ash cloud
Updated on: May 09, 2010, 2200 hours IST

The ash clouds resulting from the ongoing volcanic eruption in Iceland may affect our flight schedules over Brussels. We are closely monitoring the situation in parts of Europe and USA / Canada. As a result, flights to / from New York, Newark, Toronto, via Brussels to point(s) in India may experience delays, due to the fact that the aircraft have to fly longer distances. We apologies for any inconvenience this may cause you.

At this moment, all our flights on Monday, May 10, 2010 departing to / from Europe and USA / Canada are operating as per schedule. This page will be updated as soon as we get any latest information. For any further information, you may contact your nearest Jet Airways office.

Please note, as on date, all flights are operating as per schedule.
Update for flights to UK & Europe
Updated on: May 09, 2010, 0130 hours IST

Flight No. Route Departure Date Departure Time
9W 228 Mumbai - Brussels May 09, 2010 0300
9W 230 Delhi - Brussels May 09, 2010 0300
9W 226 Chennai - Brussels May 09, 2010 0300
All flights operating to London are on schedule.

Please note all timings are in local.

Click here to check your flight status.

Latest on volcanic ash
Updated on: May 04, 2010, 1200 hours IST

We are closely monitoring volcanic ash situation in parts of Europe and USA / Canada. There is no cause of concern at this stage and all our flights departing to Europe and USA / Canada are operating as per schedule.

This page will be updated as soon as we get any latest information.

Due to the bad weather conditions, we will be operating additional flight from Delhi - Kathmandu - Delhi routes on April 30, 2010 as per the following schedules:

Flight No. Route Departure Date Departure Time Arrival Time
9W 1262 Delhi - Kathmandu April 30, 2010 1100 1245
9W 1261 Kathmandu - Delhi April 30, 2010 1345 1510
Please note all timings are in local.

Relief flights from Mumbai to London
Updated on: April 26, 2010, 2330 hours IST

Flight No. Route Departure Date Departure Time Arrival Time
9W 1120 Mumbai - London April 27, 2010 0230 0730
9W 1120 Mumbai - London April 28, 2010 0255 0755
Please note all timings are in local.

Click here to check your flight status.

Strike by CITU

In view of the strike called by CITU, flights in and out of Kolkatta are likely to severely affected between 0600 hours and 1800 hours on April 27, 2010.
The following flights are delayed / cancelled / rerouted on April 27, 2010.

Flight No. Route Departure Time Arrival Time Status
9W 2278 Kolkatta - Delhi 0630 0840 On schedule
9W 2279 Delhi - Kolkatta 1550 1800
9W 2480 Kolkatta - Bagdogra - - Cancelled
9W 2481 Bagdogra - Kolkatta - - Cancelled
9W 2482 Kolkatta - Guwahati 1840 1950
9W 2483 Guwahati - Kolkatta 2020 2135
9W 2451 Kolkatta - Bengaluru 0615 0835 On schedule
9W 2452 Bengaluru - Kolkatta 1530 1800
9W 2478 Kolkatta - Agartala 1840 1945
9W 2478 Agartala - Guwahati - - Cancelled
9W 2479 Guwahati - Agartala - - Cancelled
9W 2479 Agartala - Kolkatta 2015 2105
9W 2153 Mumbai - Guwahati 0930 1300 Original flight: Mumbai - Kolkatta - Guwahati
9W 1363 Guwahati - Imphal 1330 1425
9W 1364 Imphal - Guwahati 1455 1550
9W 2154 Guwahati - Kolkatta 1630 1745
9W 2157 Kolkatta - Mumbai 1830 2115
9W 217 Mumbai - Kolkatta 1510 1800
9W 066 Kolkatta - Bangkok 1900 2315
9W 063 Bangkok - Delhi 0000 0300
9W 274 Kolkatta - Dhaka 0605 0650 Preponed
9W 273 Dhaka - Kolkatta 1645 1730
9W 913 Kolkatta - Delhi 1825 2035
9W 914 Delhi - Kolkatta 2115 2325
9W 615 Mumbai - Kolkatta 1020 1310 Combined & operating as 9W 217
9W 616 Kolkatta - Mumbai 1535 1820 Combined & operating as 9W 2157
9W 2453 Kolkatta - Chennai - - Cancelled
9W 2454 Chennai - Kolkatta - - Cancelled

Please note all timings are in local.

9W 064 for April 28, 2010 will depart from Delhi at 0305 and will arrive at Bangkok at 0855 LT.
Guest support from our airport office in view of political unrest in Bangkok

We regret to inform that we have to keep our City Office premises closed for Saturday, April 24, 2010 and Sunday, April 25, 2010 as per the advice of the local Thai authorities. The same is due to political unrest in this area.
For any urgent query, you can contact us at:
Telephone : 02 134 2627 or 02 134 2628
Fax : 02 134 2629
Email Address : bkkreservations@jetairways.com
All guests for London / Brussels, whose original flight got cancelled due to the volcanic eruption, will be contacted once we reaccomodate you on an alternate flight. If you have not left your contact details with us, please contact us on the above mentioned contact details.

Commencement of boarding from the new domestic Terminal 1C from Mumbai

Effective April 21, 2010, we will be departing select flights from Terminal 1C. Please note all check-in will continue to be performed from Terminal 1B.


On account of stranded guests at Bangkok for London,we are operating additional flights
Updated on: April 25, 2010, 1715 hours IST

Following are the changes

Flight No. Route Departure Date Status
9W 242 Mumbai - Johannesburg April 27, 2010 Cancelled
9W 241 Johannesburg - Mumbai April 27, 2010 Cancelled
We are operating a replacement flight from Mumbai - London, Heathrow (LHR) - Mumbai
Flight No. Route Departure Date Departure Time Arrival Time
9W 1120 Mumbai - London, Heathrow April 27, 2010 0230 0730
9W 1119 London, Heathrow - Mumbai April 27, 2010 1000 2335

Flight No. Route Departure Date Status
9W 065 Bangkok - Kolkata April 27, 2010 Cancelled
We are operating an additional flight from Bangkok - Mumbai
Flight No. Route Departure Date Departure Time Arrival Time
9W 167 Bangkok - Mumbai April 27, 2010 0800 1045
After the said additional flight we shall be operating 9W 217, Mumbai - Kolkata to take over 9W 066, Kokata - Bangkok
Flight No. Route Departure Date Departure Time Arrival Time
9W 217 Mumbai - Kolkata April 27, 2010 1145 1435
9W 066 Kolkata - Bangkok April 27, 2010 1530 1945
9W 063 Bangkok - Delhi April 27, 2010 2045 2350
Note: 9w 218 Kolkata - Mumbai stands combined with 9W 2157 Kolkata - Mumbai as per 9W 2157 kokata - Mumbai flight timings.

We are operating a replacement flight from Mumbai - London, Heathrow (LHR) - Mumbai
Flight No. Route Departure Date Departure Time Arrival Time
9W 1120 Mumbai - London, Heathrow April 28, 2010 0230 0730
9W 1119 London, Heathrow - Mumbai April 28, 2010 1000 2335
Please note all timings are in local.

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We will be operating additional flights due to the disruption in our operations to London due to the effect of Icelandic volcanic ash
Updated on: April 23, 2010, 1540 hours IST

Flight No. Route Departure Date Departure Time Arrival Time
9W 1122 Delhi - London, Heathrow April 24, 2010 1400 1845
The aircraft will then operate to Abu Dhabi
Flight No. Route Departure Date Departure Time Arrival Time
9W 9026 London, Heathrow - Abu Dhabi April 24, 2010 1945 0545
Please note all timings are in local.

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We will be operating the following additional flights due to the disruption in our operations to Europe due to the effect of Icelandic volcanic ash
Updated on: April 22, 2010, 1900 hours IST

We will be operating an additional Delhi- London, Heathrow (LHR) - Mumbai
Flight No. Route Departure Date Departure Time Arrival Time
9W 1122 Delhi - London, Heathrow April 22, 2010 1845 2330
9W 1117 London, Heathrow - Mumbai April 23, 2010 0130 1430
We will be operating an additional Mumbai -London, Heathrow (LHR) - Mumbai
Flight No. Route Departure Date Departure Time Arrival Time
9W 1118 Mumbai- London, Heathrow April 24, 2010 1630 2130
9W 1117 London, Heathrow - Mumbai April 24, 2010 2300 1235 / April 25
We will be operating an additional Mumbai -London, Heathrow (LHR) - Mumbai
Flight No. Route Departure Date Departure Time Arrival Time
9W 1118 Mumbai- London, Heathrow April 25, 2010 1630 2130
9W 1121 London, Heathrow - Mumbai April 25, 2010 2300 1235 / April 26
We will be upgrading our 9W 062 and 9W 061 Mumbai- Bangkok - Mumbai flights On April 24, 2010 and April 25, 2010
Flight No. Route Departure Date Departure Time Arrival Time
9W 062 Mumbai- Bangkok April 25, 2010 & April 26, 2010 0110 0705
9W 061 Bangkok - Mumbai April 25, 2010 & April 26, 2010 0840 1130
We will be operating an additional flight to Kathmandu on April 24, 2010
Flight No. Route Departure Date Departure Time Arrival Time
9W 1266 Mumbai- Kathmandu April 24, 2010 0700 0950
9W 1265 Kathmandu - Mumbai April 24, 2010 1050 1320
Please note all timings are in local.

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Note: In order to operate the additional flight from Mumbai, we will be positioning a ferry flight from Chennai - Mumbai, departure at 1900 and arrival at 2045.

We are operating an additional flight to / from London
Updated on: April 22, 2010, 1020 hours IST

Flight No. Route Departure Date Departure Time Arrival Time
9W 1122 Delhi - London, Heathrow April 22, 2010 1845 2330
9W 1121 London, Heathrow - Delhi April 23, 2010 0130 1430
Please note all timings are in local.

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All flights are operating as per schedule from April 22 onwards
Updated on: April 21, 2010, 1930 hours IST

Flight No. Route Departure Date Status
9W 119 Mumbai - London, Heathrow April 21, 2010 Cancelled
9W 120 London, Heathrow - Mumbai April 21, 2010 Cancelled
Please note all timings are in local.

Note: 9w 1225, Newark - Brussels - Chennai is the same as 9w 225, however not operating from New York (JFK) but from Newark(EWR)

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We are operating an additional flight to / from London
Updated on: April 21, 2010, 1800 hours IST

Flight No. Route Departure Date Departure Time Arrival Time
9W 1120 Mumbai - London, Heathrow April 21, 2010 2030 0200
9W 1119 London, Heathrow - Mumbai April 22, 2010 0400 1725
Please note all timings are in local.

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India - Brussels flights to US / Canada and back resumed
Updated on: April 21, 2010,1645 hours IST

Airspace over UK and Belgium is now available and we are pleased to announce operations to and from Brussels w.e.f. from April 21, 2010. Our temporary arrangements of flights via Athens will now be discontinued. Following is the latest flight update:
Flight No. Route Departure Date Departure Time Arrival Time
9W 227 Newark – Brussels April 21, 2010 1835 0750
9W 227 Brussels – Mumbai April 22, 2010 1010 2240
9W 229 Toronto – Brussels April 21, 2010 1810 0750
9W 229 Brussels – Delhi April 22, 2010 1005 2140
9W 1225 Newark – Brussels April 22, 2010* 0330 1710
9W 1225 Brussels – Chennai April 22, 2010 1910 0810
9W 228 Mumbai – Brussels April 22, 2010 0220 0750
9W 228 Brussels – Newark April 22, 2010 1010 1230
9W 226 Chennai – Brussels April 22, 2010 0100 0750
9W 226 Brussels – New York April 22, 2010 1005 1215
9W 230 Delhi – Brussels April 22, 2010 0235 0750
9W 230 Brussels – Toronto April 22, 2010 1015 1230
* Flight scheduled to depart on April 21, 2010 is delayed to operate on April 22, 2010

Please note all timings are in local.

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Our flights have commenced to and from London
Updated on: April 21, 2010, 1100 hours IST

Flight No. Route Departure Date Departure Time Arrival Time
9W 120 Mumbai - London, Heathrow April 22, 2010 0145 0645
9W 119 London, Heathrow - Mumbai April 22, 2010 0930 2305
9W 118 Mumbai - London, Heathrow April 21, 2010 1255 1800
9W 117 London, Heathrow - Mumbai April 21, 2010 2125 1100
9W 122 Delhi - London, Heathrow April 21, 2010 1415 1900
9W 121 London, Heathrow - Delhi April 21, 2010 2045 0945
Please note all timings are in local.

Click here to check your flight status.


In view of the continuing volcanic ash cloud cover restricting operations in the European airspace please note the following changes:
Updated on: April 20, 2010, 2200 hours IST

Flight No. Route Departure Date Status
9W 120 Mumbai - London, Heathrow April 21, 2010 Cancelled
9W 119 London, Heathrow - Mumbai April 21, 2010 Cancelled
9W 226 Chennai - Brussels - New York April 21, 2010 Cancelled
9W 118 Mumbai - London, Heathrow April 20, 2010 Cancelled
9W 117 London, Heathrow - Mumbai April 20, 2010 Cancelled
9W 122 Delhi - London, Heathrow April 20, 2010 Cancelled
9W 121 London, Heathrow - Delhi April 20, 2010 Cancelled
Click here to check your flight status.


Flights disruptions due to volcanic ash cloud

Updated on: April 19, 2010, 1730 hours IST
On account of volcanic ash cloud cover over Europe including UK Airspace, we will continue to operate between India and America via Athens up to the April 22, 2010.

With effect from April 20, 2010 up to April 22, 2010:

Flight No. Route Departure Date Departure Time Arrival Time
9W 228 Mumbai - Athens April 20 up to April 22, 2010 0220 0720
9W 228 Athens - Newark April 20 up to April 22, 2010 0820 1250
9W 230 Delhi - Athens April 20 up to April 22, 2010 0235 0905
9W 230 Athens - Toronto April 20 up to April 22, 2010 1005 1605
9W 227 Newark - Athens April 20 up to April 22, 2010 1835 1120
9W 227 Athens - Mumbai April 20 up to April 22, 2010 1220 2105
9W 229 Toronto - Athens April 20 up to April 22, 2010 1835 1150
9W 229 Athens - Delhi April 20 up to April 22, 2010 1250 2240

Please note all timings are in local.

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Updated on: April 19, 2010, 1515 hours IST
On account of Volcanic Ash Cloud Cover over Europe including UK Airspace.

Flight No. Route Departure Date Status
9W 118 Mumbai - London, Heathrow April 20, 2010 Cancelled
9W 117 London, Heathrow - Mumbai April 20, 2010 Cancelled
9W 122 Delhi - London, Heathrow April 20, 2010 Cancelled
9W 121 London, Heathrow - Delhi April 20, 2010 Cancelled
Click here to check your flight status.


Updated on: April 18, 2010, 2200 hours IST
On account of volcanic ash cloud cover over Europe including UK Airspace, we will continue to operate between India and America via Athens up to the April 22, 2010.

With effect from April 19, 2010 up to April 22, 2010:

Flight No. Route Departure Date Departure Time Arrival Time
9W 228 Mumbai - Athens April 19 up to April 22, 2010 0220 0720
9W 228 Athens - Newark April 19 up to April 22, 2010 0820 1250
9W 230 Delhi - Athens April 19 up to April 22, 2010 0235 0905
9W 230 Athens - Toronto April 19 up to April 22, 2010 1005 1605
9W 227 Newark - Athens April 19 up to April 22, 2010 1835 1120
9W 227 Athens - Mumbai April 19 up to April 22, 2010 1220 2105
9W 229 Toronto - Athens April 19 up to April 22, 2010 1835 1150
9W 229 Athens - Delhi April 19 up to April 22, 2010 1250 2240

Please note all timings are in UTC.

Note: Due to weight restrictions on 9W 230, Delhi - Toronto via Athens, guests will be allowed to carry 2 pieces of luggage whose combined weight should not exceed 30 kgs. The restriction is for Economy class guests only. Normal free baggage allowance applies for Première and First class guests.

Click here to check your flight status.

9W 226, Chennai to New York via Brussels stands cancelled. Guests booked on this flight for America will be routed to Mumbai from Chennai, to connect on 9W 228, Mumbai to Newark via Athens.

9W 225, New York to Chennai via Brussels stands cancelled, Guests booked on this flight for India will be routed to Newark from New York, to connect on 9W 227, Newark to Mumbai via Athens.

Flights to and from Brussels stands cancelled on April 19, 2010. Flight will be operational between India - North America - India via Athens.

The following flights stands cancelled on April 19, 2010:

Flight No. Route Departure Date Status
9W 229 Brussels - Delhi April 19, 2010 Cancelled
9W 230 Brussels - Toronto April 19, 2010 Cancelled
9W 227 Brussels - Mumbai April 19, 2010 Cancelled
9W 226 Brussels - New York April 19, 2010 Cancelled
9W 228 Brussels - Newark April 19, 2010 Cancelled
9W 225 Brussels - Chennai April 19, 2010 Cancelled
Click here to check your flight status.


Updated on: April 18, 2010, 1800 hours IST
Based on the latest volcanic ash forecast which shows extensive cover of volcanic ash cloud across the UK, the closure of UK airspace has been extended till April 19, 2010, 0000 UTC, and is likely to be extended further.

On account of volcanic ash cloud cover over Europe including UK Airspace, our flights to London stands cancelled as mentioned below:

Flight No. Route Departure Date Status
9W 120 Mumbai - London, Heathrow April 20, 2010 Cancelled
9W 119 London, Heathrow - Mumbai April 20, 2010 Cancelled
Click here to check your flight status.


Updated on: April 18, 2010, 1445 hours IST
On account of volcanic ash cloud cover over Europe including UK and Belgium Airspace, the following flights stands cancelled:

Flight No. Route Departure Date Status
9W 120 Mumbai - London, Heathrow April 19, 2010 Cancelled
9W 119 London, Heathrow - Mumbai April 19, 2010 Cancelled
9W 226 Chennai - Brussels April 19, 2010 Cancelled
9W 226 Brussels - New York April 19, 2010 Cancelled
9W 225 New York - Brussels April 18, 2010 Cancelled
9W 225 Brussels - Chennai April 18, 2010 Cancelled
9W 120 Mumbai - London, Heathrow April 19, 2010 Cancelled
9W 119 London, Heathrow - Mumbai April 19, 2010 Cancelled
9W 121 London, Heathrow - Delhi April 19, 2010 Cancelled
9W 122 Delhi - London, Heathrow April 19, 2010 Cancelled
9W 118 Mumbai - London, Heathrow April 19, 2010 Cancelled
9W 117 London, Heathrow - Mumbai April 19, 2010 Cancelled
9W 226 Chennai - Brussels April 19, 2010 Cancelled
9W 226 Brussels - New York April 19, 2010 Cancelled
Click here to check your flight status.

On account of volcanic ash cloud cover over Europe including UK airspace, we will continue to operate between India and America via Athens on April 19, 2010.

Updated on: April 18, 2010, 0930 hours IST

Flight No. Route Departure Date Departure Time Arrival Time
9W 228 Mumbai - Athens April 19, 2010 0220 0750
9W 228 Athens - Newark April 19, 2010 0850 1250
9W 230 Delhi - Athens April 19, 2010 0235 0835
9W 230 Athens - Toronto April 19, 2010 0935 1355
9W 227 Newark - Athens April 19, 2010 1835 1220
9W 227 Athens - Mumbai April 19, 2010 1320 2340
9W 229 Toronto - Athens April 19, 2010 1835 1240
9W 229 Athens - Delhi April 19, 2010 1340 0030
Please note all timings are in local.

Click here to check your flight status.

Flights to London and Brussels are cancelled for April 19, 2010. In case of cancellation / rescheduling of guest travel plans, all penalties have been waived as a gesture of goodwill. Jet Airways regrets inconvenience caused to its guests due to a situation beyond our control.

Flights to and from London are cancelled due to volcanic eruption in Iceland.

Updated on: April 18, 2010, 0145 hours IST
Due to the closure of London Heathrow, Jet Airways has cancelled the following flights to and from London, scheduled for Sunday, April 18, 2010.

Flight No. Route Departure Date Status
9W 122 Delhi - London, Heathrow April 18, 2010 Cancelled
9W 121 London, Heathrow - Delhi April 18, 2010 Cancelled
9W 118 Mumbai - London, Heathrow April 18, 2010 Cancelled
9W 117 London, Heathrow - Mumbai April 18, 2010 Cancelled
Click here to check your flight status.

Jet Airways has been monitoring the situation and has worked closely with relevant authorities in evaluating and mounting flights to and from the United States and Canada. Jet Airways has ensured that the chosen route via Athens is one that would avoid the volcanic ash affected air space.

Jet Airways plans to resume flights to London and Brussels as soon as London Heathrow and Brussels airports re-open.

In case of cancellation/ rescheduling of guest travel plans, all penalties have been waived as a gesture of goodwill. Jet Airways regrets inconvenience caused to its guests due to a situation beyond our control.

We will keep you posted with our flight updates as they happen.

Jet Airways operates flights to New York, Newark and Toronto via Athens as technical transit point. Brussels, other European and UK airports still closed due to volcanic ash.

Updated on: April 17, 2010, 2300 hours IST
Brussels, other European and UK airport are still closed due to volcanic ash. Our Airport and Flight Operations Control teams are working very closely with the relevant authorities and are monitoring the situation to mount flights to these airports as soon as the situation returns to normalcy. We regret the inconvenience caused to our guests due to a situation beyond our control.

In the meanwhile we have received permissions to use Athens as technical transit point to operate flights onwards to New York, Newark and Toronto from India and back on April 17 and April 18, 2010. We will be operating Delhi - Athens - Toronto instead of Delhi - Brussels - Toronto and Mumbai - Athens - Newark instead of Mumbai - Brussels - Newark and vice-versa to accommodate our India - America and America - India guests.


Updated on: April 17, 2010, 1730 hours IST
On account of Volcanic Ash Cloud Cover over Europe including UK Airspace, we will be operating Delhi-Athens-Toronto instead of Delhi-Brussels-Toronto and Mumbai-Athens-Newark instead of Mumbai-Brussels-Newark and vice-versa to accomodate the India-America and America-India passengers.

Flight No. Route Departure Date Departure Time Arrival Time
9W 228 Mumbai - Athens April 18, 2010 0220 0750
9W 228 Athens - Newark April 18, 2010 0850 1250
9W 230 Delhi - Athens April 18, 2010 0235 0835
9W 230 Athens - Toronto April 18, 2010 0935 1355
9W 227 Newark - Athens April 17, 2010 1835 1220
9W 227 Athens - Mumbai April 17, 2010 1320 2340
9W 229 Toronto - Athens April 17, 2010 1835 1240
9W 229 Athens - Delhi April 17, 2010 1340 0030
Please note all timings are in local.

Click here to check your flight status.


Flights to and from Brussels are cancelled due to volcanic eruption in Iceland

Updated on: April 17, 2010, 1900 hours IST
On account of Volcanic Ash Cloud Cover over Europe including UK Airspace, the following flights stand cancelled:

Flight No. Route Departure Date Status
9W 229 Brussels - Delhi April 18, 2010 Cancelled
9W 230 Brussels - Toronto April 18, 2010 Cancelled
9W 227 Brussels - Mumbai April 18, 2010 Cancelled
9W 225 Brussels - Chennai April 18, 2010 Cancelled
9W 228 Brussels - Newark April 18, 2010 Cancelled
9W 226 Chennai - Brussels April 18, 2010 Cancelled
9W 226 Brussels - New York April 18, 2010 Cancelled

Click here to check your flight status.

Flights to and from London Heathrow, Brussels, Newark, New York and Canada are cancelled due to volcanic eruption in Iceland


Updated on: April 17, 2010, 1600 hours IST
Due to the closure of London Heathrow and Brussels Airports, Jet Airways has cancelled the following flights to and from London, and to Brussels and New York (JFK) from Chennai, scheduled for Sunday, April 18, 2010, pending the reopening of European airports and air space.

Flight Updates for April 18, 2010

Flight No. Route Departure Date Status
9W 120 Mumbai to London, Heathrow April 18, 2010 Cancelled
9W 119 London, Heathrow to Mumbai April 18, 2010 Cancelled
9W 226 Chennai - Brussels - New York April 18, 2010 Cancelled
Click here to check your flight status.

Jet Airways is monitoring the situation and working closely with relevant authorities in evaluating the possibility of mounting flights from the United States and Canada, by flying on alternate routes which would avoid the volcanic ash-affected areas.
The airline plans to resume flights to the above-mentioned destinations as soon as London Heathrow and Brussels airports re-open.

In case of cancellation/ rescheduling of guest travel plans, all penalties have been waived as a gesture of goodwill. Jet Airways regrets inconvenience caused to its guests due to a situation beyond our control.

We will keep you posted with our flight updates as they happen.


Flight Updates for April 16 and April 17, 2010

Updated on: April 17, 2010, 1000 hours IST
Due to the closure of London Heathrow and Brussels Airports, Jet Airways has cancelled all flight to and from London, Brussels, Newark, New York and Toronto scheduled for Friday, April 16 and Saturday, April 17, 2010 between the destinations mentioned below, pending the reopening of European airports and air space.
Flight No. Route Departure Date Status
9W 120 Mumbai to London, Heathrow April 17, 2010 Cancelled
9W 119 London, Heathrow to Mumbai April 17, 2010 Cancelled
9W 118 Mumbai to London, Heathrow April 17, 2010 Cancelled
9W 117 London, Heathrow to Mumbai April 17, 2010 Cancelled
9W 122 Delhi to London, Heathrow April 17, 2010 Cancelled
9W 121 London, Heathrow to Delhi April 17, 2010 Cancelled
9W 230 Delhi - Brussels - Toronto April 17, 2010 Cancelled
9W 229 Toronoto to Brussels April 16, 2010 Cancelled
9W 229 Brussels to Delhi April 17, 2010 Cancelled
9W 225 New York to Brussels April 16, 2010 Cancelled
9W 225 Brussels to Chennai April 17, 2010 Cancelled
9W 227 Newark to Brussels April 16, 2010 Cancelled
9W 227 Brussels to Mumbai April 17, 2010 Cancelled
9W 228 Mumbai - Brussels - Newark April 17, 2010 Cancelled
9W 226 Chennai - Brussels - New York April 17, 2010 Cancelled
Click here to check your flight status.

Jet Airways is monitoring the situation and working closely with relevant authorities in evaluating the possibility of mounting flights from the United States and Canada, by flying on alternate routes which would avoid the volcanic ash-affected areas.
The airline plans to resume flights to the above-mentioned destinations as soon as London Heathrow and Brussels airports re-open.

In case of cancellation/ rescheduling of guest travel plans, all penalties have been waived as a gesture of goodwill. Jet Airways regrets inconvenience caused to its guests due to a situation beyond our control.

We will keep you posted with our flight updates as they happen.


Updated on: April 17, 2010, 0700 hours IST

Flight Updates for April 17, 2010

Flight No. Route Departure Date Status
9W 122 Delhi to London, Heathrow April 17, 2010 This flight is indefinitely delayed.
9W 118 Mumbai to London, Heathrow April 17, 2010 This flight is indefinitely delayed.
Please note all timings are in UTC.

Click here to check your flight status.


Updated on: April 16, 2010, 2150 hours IST

Flight Updates for April 17, 2010

Flight No. Route Departure Date Status
9W 120 Mumbai to London, Heathrow April 17, 2010 This flight stands cancelled.
9W 119 London, Heathrow to Mumbai April 17, 2010 This flight stands cancelled.
9W 226 Chennai to Brussels April 17, 2010 This flight stands cancelled.
9W 226 Brussels to New York April 17, 2010 This flight stands cancelled.
9W 230 Delhi to Brussels April 17, 2010 This flight stands cancelled.
9W 230 Brussels to Toronto April 17, 2010 This flight stands cancelled.
9W 228 Mumbai to Brussels April 17, 2010 This flight stands cancelled.
9W 228 Brussels to Newark April 17, 2010 This flight stands cancelled.
9W 229 Toronto to Brussels April 16, 2010 This flight stands cancelled.
9W 229 Brussels to Delhi April 17, 2010 This flight stands cancelled.
9W 227 Newark to Brussels April 16, 2010 This flight stands cancelled.
9W 227 Brussels to Mumbai April 17, 2010 This flight stands cancelled.
9W 225 New York to Brussels April 16, 2010 This flight stands cancelled.
9W 225 Brussels to Chennai April 17, 2010 This flight stands cancelled.

Updated on: April 16, 2010, 1430 hours IST

Flight No. Route Departure Date Status
9W 120 Mumbai to London, Heathrow April 16, 2010 This flight stands cancelled.
9W 119 London, Heathrow to Mumbai April 16, 2010 This flight stands cancelled.
9W 118 Mumbai to London, Heathrow April 16, 2010 This flight stands cancelled.
9W 122 Delhi to London, Heathrow April 16, 2010 This flight stands cancelled.
9W 226 Chennai to Brussels April 16, 2010 This flight stands cancelled.
9W 226 Brussels to New York April 16, 2010 This flight stands cancelled.
9W 230 Delhi to Brussels April 16, 2010 This flight stands cancelled.
9W 230 Brussels to Toronto April 16, 2010 This flight stands cancelled.
9W 229 Brussels to Delhi April 15, 2010 This flight stands cancelled.
9W 225 Brussels to Chennai April 15, 2010 This flight stands cancelled.
9W 228 Brussels to Newark April 16, 2010 This flight stands cancelled.
9W 228 Mumbai to Brussels April 16, 2010 This flight stands cancelled.
9W 227 Brussels to Mumbai April 15, 2010 This flight stands cancelled.
9W 121 London to Delhi April 16, 2010 This flight stands cancelled.
9W 117 London to Mumbai April 16, 2010 This flight stands cancelled.
9W 229 Brussels to Delhi April 15, 2010 This flight stands cancelled.
9W 225 New York to Brussels April 15, 2010 This flight stands cancelled.
9W 227 Newark to Brussels April 15, 2010 This flight stands cancelled. Please note all timings are in UTC.

Click here to check your flight status.

We are working with the authorities to obtain the required permissions to reschedule the flights at the earliest. Incase you wish to cancel / reschedule your travel plan all penalties for the above flights have been waived until April 18, 2010 as a gesture of goodwill.

All flights of April 16 / April 17, 2010 from India - London - India, India - Brussels and also April 16, 2010 from USA and Canada to Brussels are likely to be indefinitely disrupted.

Flight No. Route Departure Date Status
9W 225 New York to Brussels April 17, 2010 This flight is indefinitely delayed.
9W 227 Newark to Brussels April 17, 2010 This flight is indefinitely delayed.
9W 229 Toronto to Brussels April 17, 2010 This flight is indefinitely delayed.

Updated on: April 15, 2010, 1500 hours IST

Due to a large Volcanic eruption in Iceland on Wednesday April 14, 2010, a curl of volcanic ash has caused bad weather conditions. The British Airport Authorities have closed all London airports including the Heathrow airport. Hence, all flights to and from London Heathrow (United Kingdom) have been cancelled until further notice.

Guests are requested to check the status of their flight before leaving for the airport.

Click here to check your flight status.

Waiver on cancellation and reissue penalties: Jet Airways has waived all cancellation and reissue penalties on all confirmed tickets booked for travel to and from London Heathrow for April 15, 2010

This page will be updated as soon as we get any latest information.


Ongoing mass political demonstrations in Thailand. Government has declared a state of emergency.

The Thailand government has assured all airlines that Suvarnabhumi Airport will not be compromised. All airlines should run normal operations and should cooperate with the officials.

Guests may face difficulties to reach the Suvarnabhumi Airport (Bangkok) airport and are requested to take a note of the following:
All entrances to the airport perimeters will be monitored specially at the check points. This will cause a long queue
All guests travelling from Bangkok are requested to proceed to the airport 3 to 4 hours in advance. Airport services will be available as normal
Taxis at the bus terminal are now monitored by CCTV and are physically checked prior leaving to pick up passengers at the main terminal building

Due to the prevailing situation in Bangkok, cancellation / reissue penalties, if any, will be waived on all confirmed tickets issued for travel into / out of Bangkok from April 08, 2010 to April 12, 2010.


Enhanced security at all airports within India

Based on an alert from BCAS, security at all airports within India has been enhanced.
Passengers are requested to arrive 3 hours prior to scheduled flight departure for International check-in and 2 hours prior to scheduled flight departure for Domestic check-in
Increased physical checks of checked-in and hand baggage(s)
Secondary security checks have also been increased
Passengers are requested to immediately report all unattended articles to the concerned authorities
All passengers (Tele checked-in as well as Web checked-in) are requested to arrive well in advance for check-in
Web checked-in boarding pass will have to be authenticated by the airline staff before pre-embarkation / security checks
Please ensure you carry valid photo identification for seamless check-in and boarding

Additional security measures for flights to/from the North America:

As advised by the US Department of Homeland Security, guests bound for the US will be subjected to additional security measures. These include pat down check by security personnel and physical inspection of their cabin baggage and personal property prior to boarding.

Guests are advised to note the following, to ensure a smooth screening process:
Only one item of hand luggage is allowed for all passengers travelling on our flights to/from North America*
Liquids and gels you wish to take in your hand baggage have to be packed in individual containers of max. 100ml. These containers have to be packed together in a single transparent re-sealable plastic bag with a capacity of no more than 1 litre per passenger

We thank you for your cooperation and will do our best to minimise any inconvenience.

* The following flight numbers / routings are affected:
9W 226 / 225 Chennai - Brussels - New York (JFK) vice versa
9W 228 / 227 Mumbai - Brussels - Newark (EWR) vice versa
9W 230 / 229 Delhi - Brussels - Toronto vice versa

Effective November 01, 2009 the GB tax for guests departing London (LHR) is being revised as below:
For guest traveling in Economy the revised charge will be GBP 50/-
For guest traveling in Première / First Class the revised charge will be GBP 100/-

Jet Airways to relocate to Terminal 4 at London Heathrow (LHR)

Effective October 14, 2009 Jet Airways will relocate its operations from Terminal 3 to Terminal 4 making travel out of London more convenient for our Guests.

The Jet Airways check-in counters are located in Zone C, on the departure level. The counters in operation for flight 9W 119 in the mornings are C 1-6 and for flight 9W121 & 9W 117 in the evenings C 1-11. The refurbished check-in area is much larger, with brand new check-in counters and higher ceilings - all of which offers you the freedom of space.

Dedicated check-in counters are allocated for our First Class & Première guests. JetPrivilege Platinum & Gold members are welcome to use these counters.

Our First & Première class guests along with our Jet Privelege Platinum & Gold members are invited to experience the unique facilities and hospitality in the brand new Etihad Airways lounge located post departure security checks, opposite Gate 10.


Updated Secure Flight Privacy Notice by Transportation Security Administration

The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.


Terminal relocated at Jaipur airport:
Effective July 01, 2009 guests traveling on Jet Airways domestic flights from and to Jaipur will operate from Terminal 2.


Terminal relocated at Delhi airport:

Guests traveling on Jet Airways or JetLite domestic flights from Delhi will depart from Terminal 1D.

Gates:

Guests may enter from Gate 5 to 8

Check-in Location:

Première guests, JetPrivilege Platinum / Gold members can Check-in at Row F
Guests travelling in Economy class can Check-in at Row G
Guests travelling on JetLite can check-in at Row H

Counter closure:

Please note that Domestic check- in closes at 30 minutes prior to departure

Please note, that, Guests will continue to arrive at Terminal 1C (Our Current Arrival Terminal).


World Health Organization - No Rationale for Travel Restrictions

May 01, 2009 – World Health Organization (WHO) is not recommending travel restrictions related to the outbreak of the Influenza A (H1N1) virus. Today, international travel moves rapidly, with large numbers of individuals visiting various parts the world. Limiting travel and imposing travel restrictions would have very little effect on stopping the virus from spreading, but would be highly disruptive to the global community.

Influenza A (H1N1) has already been confirmed in many parts of the world. The focus now is on minimizing the impact of the virus through the rapid identification of cases and providing patients with appropriate medical care, rather than on stopping its spread internationally. Furthermore, although identifying the signs and symptoms of influenza in travellers can be an effective monitoring technique, it is not effective in reducing the spread of influenza as the virus can be transmitted from person to person before the onset of symptoms. Scientific research based on mathematical modelling indicates that restricting travel will be of limited or no benefit in stopping the spread of disease. Historical records of previous influenza pandemics, as well as experience with SARS, have validated this point.

Travellers can protect themselves and others by following simple recommendations related to travel aimed at preventing the spread of infection. Individuals who are ill should delay travel plans and returning travellers who fall ill should seek appropriate medical care. These recommendations are prudent measures which can limit the spread of many communicable diseases and not only Influenza A (H1N1).